Minority Health Archive

Promising Practices For Patient-Centered Communication With Vulnerable Populations: Examples From Eight Hospitals

Wynia, Matthew and Matiasek, Jennifer Institute for Ethics, American Medical Association (2006) Promising Practices For Patient-Centered Communication With Vulnerable Populations: Examples From Eight Hospitals. The Commonwealth Fund -- Institute for Ethics, American Medical Association, New York, NY.

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    ABSTRACT: As patient populations become increasingly diverse, health care organizations are looking for innovative ways to communicate effectively across cultures, languages, and health literacy levels. This study identified eight hospitals from across the country that have demonstrated a commitment to providing patient-centered communication with vulnerable patient populations. Through site visits and focus group discussions, the authors draw out “promising practices” from the hospital’s efforts to lower language barriers and ensure safe, clear, and effective health care interactions. The promising practices include: having passionate champions to advocate for communication programs; collecting information on patient needs; engaging communities; developing a diverse and skilled workforce; involving patients; spreading awareness of cultural diversity; providing effective language assistance services; addressing low health literacy; and tracking performance over time. Hospital and health system leaders can use these practices as starting points to encourage patient-centered communication in their own organizations.

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    Item Type: Other
    Uncontrolled Keywords: minority, health, communication, patient-centered, practice, literacy, diversity, training, culture, cultural
    Subjects: Practice > outreach
    Practice > interventions
    Practice > service
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      Depositing User: Users 24 not found.
      Date Deposited: 05 Apr 2011
      Last Modified: 20 May 2011 17:58
      Link to this item (URI): http://health-equity.lib.umd.edu/id/eprint/524

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